Heritage Malta Warns Public After Fake Website Scam Surfaces

Heritage Malta has filed a police report after a fraudulent website impersonated the agency and offered fake admission tickets to its museums and historical sites.

In its warning issued on 9 November, the agency said a customer had alerted it after paying for tickets that never arrived.

The fraudulent address used the ending “.mom” rather than Heritage Malta’s official “.mt” domain. The agency confirmed that the website had no affiliation with it.

Members of the public should purchase admission tickets through Heritage Malta’s official website or directly from its museums and sites. Customers were urged to check the website address carefully before making any payment.

Anyone who believes they purchased tickets through the fraudulent website should report the matter to the police. Heritage Malta said it was taking steps to protect visitors and its online identity while cooperating with the authorities.

The incident illustrates how digital impersonation can exploit the reputation of established visitor attractions. For tourism businesses, a convincing imitation of a trusted booking service can expose customers to financial loss and leave the legitimate organisation handling complaints and reputational damage.

It also reinforces the relevance of Malta’s efforts to help consumers identify and report online scams.

Heritage Malta’s statement did not disclose the number of affected customers, the total losses or whether the fraudulent website had been taken offline.