MFSA pushes insurers to tighten value-for-money checks after thematic reviews
Regulator flags gaps in cost transparency, product oversight, and customer outcome monitoring for unit-linked and cross-border insurance.
The Malta Financial Services Authority has published findings from two thematic reviews that call on insurers to strengthen value-for-money assessments and product oversight.
The reviews cover unit-linked life insurance products offered by locally authorised undertakings and non-life insurance products distributed across borders.
Both reviews identified areas for improvement in product governance, cost transparency, documentation and the monitoring of customer outcomes. They also highlighted good practices that can support stronger oversight and consumer protection.
The review of unit-linked life insurance examined products from four providers, representing approximately 44.4% of unit-linked products offered by locally licensed undertakings.
Findings included gaps in target market assessments, outdated or insufficiently transparent cost disclosures, and inconsistent monitoring of underlying investment funds. Not all undertakings provided sufficient evidence of assessments covering break-even points and customer outcomes, including surrendered policies.
The MFSA expects insurers to strengthen product-level value-for-money assessments, ensure disclosures are clear and up to date, and document the ongoing monitoring of costs, investments and customer outcomes.
The second review examined travel, gadget, accident and health insurance products distributed by Maltese-authorised insurers in other jurisdictions, in particular Managing General Agents.
It identified gaps in product approval and review documentation, insufficient justification of some costs and commissions, and weaknesses in the monitoring of claims and complaints. These findings highlight the importance of identifying potential consumer detriment and ensuring that policyholders understand the cover and exclusions applicable to their policies.
The MFSA expects insurers to maintain effective oversight of cross-border products and distribution arrangements, justify cost and commission structures, and use claims and complaints data to identify and address emerging issues.
Both reviews underline the need for value-for-money assessments throughout the product lifecycle, from design and approval to distribution and ongoing monitoring. The MFSA expects the insurance undertakings concerned to assess their practices against the findings and supervisory expectations set out in the respective Dear CEO letters and take appropriate remedial action.
The Authority will continue to monitor developments in this area as part of its supervisory work, with a focus on fair customer outcomes and products that meet the needs of their intended target markets.
For Malta's insurance sector, which includes a significant cross-border business, the findings signal that the regulator is tightening scrutiny on cost structures and consumer protection. Insurers operating in this space should expect more detailed supervisory engagement on product governance and value-for-money documentation going forward.